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Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.
Come, Lord Jesus, be our guest. And he cameas a homeless man, a stranger, a friend. Marian Korth and her partner, Mim Jacobson, have served breakfast to thousands of overnight guests in their home, but they didnt bother to offer a cup of coffee to a homeless man huddling on their doorstep one cold winter morning. Why didnt they welcome this Jesus into their home? Marian has more to learn about hospitality, even after sixty years of adventures in hospitality. She can tell stories about being hospitable (or not) from: Growing up on a small dairy farm in Wisconsin Living in Chicago for twenty years Returning to Wisconsin and turning their farmhouse into a bed and breakfast Providing end-of-life care for guests who live with Marian and Mim in their home Transforming their bed and breakfast into a spiritual retreat center Kindness is the common thread that runs through all these adventures in hospitality. The first verse Marian memorized as a child was Ephesians 4:32, Be ye kind, one to another, tender-hearted, forgiving one another, even as God for Christs sake hath forgiven you. (She memorized it and still thinks about it in the King James Version.) In these stories, Marian reflects on what God is telling her about being hospitable. She thinks its pretty exciting to know that God has told us, Be ready with a meal or a bed when its needed. Why, some have extended hospitality to angels without ever knowing it! (Hebrews 13:2 The Message)
Be Our Guest: Perfecting the Art of Customer Service (2011)by Disney Institute and Theodore Kinni outlines the Walt Disney Company’s approach to customer service. Disney Institute, the company’s professional development arm, trains people from other businesses, nonprofits, and government agencies to adapt Disney’s customer service strategies for their own organizations… Purchase this in-depth summary to learn more.
Welcome to the Parker Palm Springs, where you’ll experience a delightful time away, filled with everything you’d expect from a sunny, California vacation. There’s tennis courts and a lemonade stand, a gorgeous pool, and a lawn for croquet. But, the other guests and staff are more than a little unexpected . . . From the New York Times bestselling photographer of Beaches, Gray Malin, comes Be Our Guest!, Malin’s first children’s picture book, compiled from his acclaimed series of photographs Gray Malin at the Parker Palm Springs. If Eloise had lived in an animal-only hotel, it would have had the style and whimsy of the Parker. Just reading Be Our Guest! will whisk children away on a temporary holiday, which is nothing less than extraordinary.
Sophisticated Guest Book allows celebrants to script messages, doodle, draw and write letters to the couple. Lovely Celebration Prompts including ceremony prompts, Dreams Fulfilled, Hopes for the Futures, Forever Together and more make this more than an ordinary guest book. This is a Celebration/Memory Book. Distinguished Photo Pages included in this 100 page Guest Book. Soft silver ink interior, 8.5x11 opens to 17x11 for easy tabletop use. Celebrate in Style and Always Remember!
* An overview of the best that Belgium has to offer* More than 55 Belgian top dishes by Michelin starred chefs, including Gert De Mangeleer, Bart De Poorter and Yves Mattagne* Includes information on Belgian specialities such as beer and chocolate* An ideal gift book for those who love Belgium and/or the good life'Burgundian' Belgium has a rich gastronomical heritage and is therefore without a doubt a hospitable and lively center of Europe. Diplomats and their spouses have the privilege of meeting people with all kinds of different interests and at the same time they convey Belgium's hospitality and culinary quality to other countries. For this book, the authors brought together several talented Belgians who are, each in their own way, ambassadors of Belgium. In .be Our Guest, the authors first guide us through the world of etiquette. Next, thirteen top chefs, among them Gert De Mangeleer, Bart De Poorter and Yves Mattagne, share their culinary passion and offer 55 delicious dishes, and Belgium's national specialities (beer, French fries, chocolate, cheese, diamonds and even wine) are discussed thoroughly.
A guide to Irish Hotels and guest houses
A 12-unit course in basic English for trainee employees in the hotel business. It focuses on the types of conversations which typically occur between hotel employees and hotel guests. The course is designed for students with a slight knowledge of English. A cassette is available.